Hi Adrian,

 

Please find the below information as requested by you:

 

 

Best Regards,

Amandeep Singh

 

From: uccservices.eu@westcon.com <uccservices.eu@westcon.com>
Sent: 24 September 2019 20:24
To: Rana, Upendra <Upendra.Rana@atkinsglobal.com>
Cc: UC Operations Skype <UCOperationsSkype@atkinsglobal.com>
Subject: Sigma: [SUP152273] (Calls being dropped, SBC not responding properly)

 

The following support ticket has been updated:

Ticket

SUP152273 - Calls being dropped, SBC not responding properly

Vendor

Sonus

Date

2019-09-24 16:37:39 (Deutschland)

New status

Waiting for customer response

 

Hi all,

While you are reporting, that the issue is with the SBA, as just discussed via phone, you are a experiencing a total loss of connectivity to the SBC as you have said, that you can not access the SBC GUI during outage either.
To be able to investigate any problems no matter if with the SBC or ASM module with (in your case) SBA installation on it, we still need the files below that you can gather via the SBC WEB GUI as they will contain information both about SBC and SBA.

Please also provide all known dates of the issue occuring, so we can check the related timestamps in the logs.



We will investigate these files and config to understand your setup and check for past events and then come back with our findings / new action plan.

Kind regards,
Adrian Rill


Ribbon Support Partner 2018, 2017

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